Practical Information

Our cancellation policy (Article 11 of General Terms and Conditions)

Any rental cancellation must be notified by e-mail. According to the booking’s cancellation date and/or subscribed offer, all or part of the stay’s amount will be billed to the Tenant with the following conditions :

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Standard Offer

- Cancellation by the Client more than 15 (fifteen) days before the date of entry into the premises: the 30% deposit previously paid will be reimbursed in its entirety, less a sum of 50 (fifty) euros intended to cover the reservation costs.

Additional services and packages previously paid for by the Client will also be refunded in accordance with the specific conditions applicable to the services in question;

- Cancellation by the Client less than 15 (fifteen) days before the date of entry into the premises: all sums due for the rental will be retained by the Establishment unless the property is re-let for the same period. In this case, the sums paid to the Establishment will then be returned to the Client after deduction of the 50 (fifty) euros due for the fixed booking fee. The sums due in respect of additional services and packages will be retained by the Establishment without the Client can claim any reimbursement or compensation.

- If no notice of cancellation is given or in the event of cancellation on the day of arrival, the total amount of the stay, additional services and packages will be invoiced to the Client as compensation.

- In the event of early departure during the stay, the price of the rental, additional services and package will be retained in full by the Establishment.

- In the event of a health crisis linked to COVID-19, and by derogation to the above, the Establishment will accept requests for last-minute changes and cancellations of stays, made by e-mail before the scheduled time of entry into the premises (by default 5 p.m.), following new confinement measures or traffic restrictions put in place by the government. The Client may, in such a context, request :

- either a full refund of the sums previously paid for their accommodation booking less a sum of 50 (fifty) euros to cover booking fees;

- or a credit note corresponding to the amount of the sums previously paid with a validity period of 18 months. If the price of the new stay within this 18-month period is higher than that of the initial stay, the Client must pay a supplement.

Non-refundable, non-cancellable and non-modifiable offer called "non-refundable" Offer

No changes or cancellations will be accepted and the total amount of the stay and/or package will be retained by the Establishment without the Client cannot claim any refund.

Additional services previously paid for separately by the Client will be reimbursed in accordance with the provisions laid down for a booking made as part of a standard Offer.The Tenant cannot claim any refund.

Failure to arrive in the accomodation

In the event that the Client does not arrive within 24 hours of the planned arrival date, the establishment is not obliged to keep the property at the Client's disposal for the remaining duration of the stay.

The Client is requested to plan an arrival at Les Sarments between 5pm and 7pm and to request the agreement of the Establishment for a later arrival. In the absence of agreement, the Client may be considered as not having arrived on the first day of the stay. The totality of the sums due for the stay will then be acquired by the Establishment.